Hellodesk has come up with a fair cancellation policy for the adoption by the Host for listings on the Platform.
Monthly memberships & Refunds
If a guest has a monthly membership at a Host location, it requires one month's notice for cancellation that starts from the next billing date. For example, if a member requests cancellation on 5th May and the billing date is 18th May, your cancellation month will start on 18th May, and the membership will be canceled on 17th June. The member will continue to access the Space until 17th June in this example. There are no refunds for monthly recurring memberships
Hourly and daily bookings & refunds
For hourly and daily bookings with a Host, if you cancel 48 hours before the reservation and get full refund minus services fees and credit card transaction fees. Cancel between 48 hours and 36 hours before the reservation time and get a 50% refund after subtracting any service fees and credit card transaction fees. No refunds for no-shows and cancellations within 36 hours of the reservation.
Host Cancellation & Refund Policy
At Hellodesk, we understand that unexpected events may arise that require a host to cancel a reservation. However, we also recognize that cancellations can be inconvenient and disruptive for guests. As a result, we have established the following host cancellation policy:
Cancellations by hosts should be avoided whenever possible and hosts are expected to do their best to honor their reservations.
If a host must cancel a reservation, they must do so as soon as possible and communicate with the guest to try and come to an alternative arrangement.
If a host cancels a reservation without sufficient notice or without valid reasoning, Hellodesk reserves the right to impose fees and/or other consequences on the host. The amount of the fee will be determined based on the length of the reservation and the amount of notice provided.
If a host cancels a reservation due to extenuating circumstances or valid reasons beyond their control (such as illness or a natural disaster), Hellodesk may waive the fees and other consequences.
We hope this policy strikes a fair balance between the needs of our hosts and the needs of our guests. If you have any questions or concerns about this policy, please don't hesitate to contact us.