This Privacy Policy outlines the personal information that Hellodesk, Inc. and its affiliates (“we,” “us,” or Hellodesk) collect, how we use it, how we share it, and the privacy rights of Hellodesk Platform Users. Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
It is Hellodesk's policy to respect your privacy regarding any information we may collect while operating the Hellodesk Platform. At Hellodesk we have a few fundamental principles:
We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
We don’t store personal information on our servers unless required for the on-going operation of one of our services.
Below is our privacy policy which incorporates these goals:
Hellodesk Platform Visitors
Like most website and online platform operators, Hellodesk collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Hellodesk’s purpose in collecting non-personally identifying information is to better understand how Hellodesk’s visitors use its website. From time to time, Hellodesk may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Hellodesk also collects potentially personally-identifying information like Internet Protocol (IP) addresses. Hellodesk does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.
Gathering of Personally-Identifying Information
Certain visitors to Hellodesk websites choose to interact with Hellodesk in ways that require Hellodesk to gather personally-identifying information. The amount and type of information that Hellodesk gathers depends on the nature of the interaction. For example, we ask visitors who sign up account at Hellodesk.com to provide a username and email address. Hellodesk collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitors interaction with Hellodesk. Hellodesk does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
Hellodesk may collect statistics about the behavior of visitors to its websites. Hellodesk may display this information publicly or provide it to others. However, Hellodesk does not disclose personally-identifying information other than as described below.
Protection of certain personally-identifying information
Hellodesk discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that
(i) need to know that information in order to process it on Hellodesk behalf or to provide services available at Hellodesk websites, and
(ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country;
by using Hellodesk websites, you consent to the transfer of such information to them. Hellodesk will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Hellodesk discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Hellodesk believes in good faith that disclosure is reasonably necessary to protect the property or rights of Hellodesk, third parties or the public at large.
If you are a registered user of an Hellodesk website and have supplied your email address, Hellodesk may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with whats going on with Hellodesk and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Hellodesk takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Cookies
A cookie is a string of information that a website stores on a visitors computer, and that the visitors browser provides to the website each time the visitor returns. Hellodesk uses cookies to help Hellodesk identify and track visitors, their usage of Hellodesk website, and their website access preferences. Hellodesk visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Hellodesk websites, with the drawback that certain features of Hellodesk websites may not function properly without the aid of cookies.
Privacy Policy Changes
Although most changes are likely to be minor, Hellodesk may change its Privacy Policy from time to time, and in Hellodesk sole discretion. Hellodesk encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
This Privacy Policy was crafted from Wordpress.com's version, which is available under a Creative Commons Sharealike license.